Support resources, documentation, and assistance for all your IVAA needs.

IVAA Knowledge Hub

Onboarding, User Guides and Documentation

Introduction documentation, supporting resources and files.

How suppliers are benchmarked.

Customer feedback and claims-performance metrics, is used to benchmark thousands of retailers across Australia and New Zealand.

This approach is purposefully designed to reinforce positive claim outcomes and naturally highlight suppliers that consistently deliver excellent results.

IVAA does not receive fees, commissions or rebates from any supplier. Our recommendations are based entirely on proven performance

Customer Feedback

Every customer is invited to provide feedback on each supplier they have appointed.

Reinforcing positive outcomes

Feedback scores, customer comments, quote status and allocation health are visible to suppliers in real-time.

Performance and Capacity

Smart, automated selections are based on category specific criteria.

Informed decisions

You and your customers can review the quality, quantity and serviceability when deciding which supplier to use.

Are you a supplier looking for more information?

Supplier Hub

Case studies

Testimonials, success stories, and implementation examples from insurers, customers and industry.

Case Study:

Better ways to help customers

NRMA Insurance is focused on being a help company, creating practical solutions that genuinely help customers replace their items.

They listened to feedback and focused on delivering customers more choice, transparency, and control when replacing their items.