Contact Us

Let's connect you to the right team.

Making a claim?

For customers and brokers that are making a claim.

Supporting a claim.

For insurers and assessors that are processing claims.

Repairing or replacing.

For retailers and suppliers.

Looking for resources and documentation?

Other ways to get in touch

Our team is here to help with any questions about your claim, system access, or supplier process via a variety of channels.

Need quick answers?

Live chat directly to our team for faster help.

Prefer to send an online enquiry?

Send us a message.

By phone

Our team is available 9am to 5pm, Monday to Friday. 🇳🇿 0800 764 908
🇦🇺 1300 684 255

By email

Please remember to include your claim number.

By post

New Zealand

IVAA Contents Procurement Suite 8507 PO Box 106910 Auckland City 1143

Australia

IVAA Contents Procurement PO Box 170 Spring Hill, Queensland Australia 4004