We take privacy very seriously. This privacy policy explains how we collect, use and protect personal data when you use our website.

We may collect the following information:

• Personal identification information, such as your name, email address, location and phone number.

• Product or service related information required to respond to your enquiry, provide additional details or pricing, and perform our services.
• We do not collect personal information about you if you only browse this website.

You directly provide most of the data we collect. We may collect and process your data when you:

• Complete a customer survey or provide feedback through a message board or by email.
• Use or view our website through your browser’s cookies.

We collect your data so we can:

• Provide the services we have been engaged to perform.
• Respond to and complete your product or service enquiry.
• Send you information about other products and services that may be of interest to you.

We securely store your data. Enquiry form data may be retained for up to 5 years. Once this period has expired, your data will be deleted.

We may send you information about our products and services that we think may be relevant to you. If you have agreed to receive marketing communications, you can opt out at any time. You may also request at any time that we stop contacting you for marketing purposes.

For more information, visit allaboutcookies.org

We use cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in.
• Understanding how you use our website.

You can set your browser not to accept cookies, and the website above explains how to remove cookies from your browser. Please note that some parts of our website may not function properly if cookies are disabled.

Our website may contain links to other websites. This privacy policy applies only to our website, so if you visit another website via a link on our site, you should review that website’s privacy policy.

We review our privacy policy regularly and publish any updates on this page. This privacy policy was last updated on 6 September 2019.

If you have any questions about this privacy policy, please contact us via www.ivaa.com.au/contact-us.

We abide by the Information Privacy Principles of the Privacy Act 1988. Our website follows the Privacy Commissioner’s Guidelines for Federal and ACT Government Websites.

If you would like to make a complaint, or feel that we have not addressed your concern satisfactorily, you may contact the Information Commissioner’s Office.