Suncorp Supply Terms
FULFILMENT TERMS AND CONDITIONS between you (Fulfilment Supplier) and
AAI LIMITED ABN 48 005 297 807 (Suncorp)
Notices: Up to 31 October 2021- Legal and Secretariat, Level 28, 266 George St, Brisbane, QLD 4000.
After 1 November 2021 – Brisbane Headquarters, Level 23, 80 Ann St, Brisbane, QLD, 4000
Address for Notices:
Independent Validation Advisory Australia Pty Ltd
PO Box 170
Spring Hill, QLD 4004
Email: claims@ivaa.com.au
1. The Agreement - The Fulfilment Supplier acknowledges and agrees that the terms and conditions provided in this Purchase Order (Agreement or Order) will apply:
a) to the supply of goods and services provided by the Fulfilment Supplier to Suncorp and/or the Insured Persons (as applicable) (Goods and Services); and
b) if the Fulfilment Supplier presents Suncorp with a Quotation for Goods or Services that contains terms and conditions, in such instances, the terms of this Order will apply and govern the supply of Goods and Services as specified in this Order and the related Quotation. Suncorp acquires from the Fulfilment Supplier the right to have the Goods and Services supplied to the Insured Persons and the Fulfilment Supplier will supply the Goods and Services to the Insured Persons in accordance with this Agreement.
2. Fulfilment Suppliers Acceptance - The Fulfilment Supplier can accept this Order by notifying Suncorp or the Suncorp Relationship Partner of its acceptance, or by supplying the Goods and Services to the Insured Persons. The parties agree that there is no guarantee of a minimum number of Orders for Goods or Services under this Agreement or that any Orders made will be of any minimum value, either individually or in aggregate. The Fulfilment Supplier's appointment is non-exclusive, Suncorp may acquire the same or similar services from other suppliers.
3. Performance requirements and Personnel - The Fulfilment Supplier must, and must ensure that its Personnel;
(i) perform the Services and provide the Goods with due care and skill and in a professional, punctual and diligent manner and otherwise with the level of service generally expected in a commercial arrangement for the provision of services of the type contemplated under the Order; and
(ii) possess and will use the specific skill, qualifications and experience required to perform the Services and provide the Goods;
(iii) comply with all applicable laws, regulations, standards (including codes of practice) (including, without limitation, work health and safety, the Privacy Act 1988 (Cth), the Modern Slavery Act 2018 (Cth) and Suncorp‘s Fulfilment Supplier Code of Practice Suncorp-Fulfilment Supplier-Code-of-Practice.pdf (suncorpgroup.com.au));
(iv) maintain and hold all necessary approvals and licences applicable to the delivery of the Goods and Services;
(v) comply with all Suncorp policies and procedures as relevant to the Goods and Services and reasonably nominated and provided by Suncorp;
(vi) download Suncorp’s standard and procedures that relate to the obligations arising out of or in connection with this Agreement available at https://www.suncorpgroup.com.au/about/corporate-governance;
(vii) cooperate with Suncorp and do all things reasonably required by Suncorp to give effect to the Orders;
(viii) immediately notify Suncorp or the Suncorp Relationship Partner if it becomes aware of a matter which is likely to affect materially the ability to perform the Services or provide the Goods under an Order; and
(ix) when providing Services or Goods on premises owned or controlled by an Insured Person, the Fulfilment Supplier will
(a) ensure that Fulfilment Supplier Personnel maintain high levels of presentation, personal hygiene and are courteous and polite;
(b) promptly notify the Insured Person and Suncorp or the Suncorp Relationship Partner of any damage to the Insured Person’s property caused by the Fulfilment Supplier;
(c) repair or replace any damaged property referenced in 3(b) at the Fulfilment Supplier’s own cost;
(d) leave the premised clean and tidy; and
(e) promptly report to Suncorp or the Suncorp Relationship Partner any complaint made by an Insured Person about the Fulfilment Supplier and provide to Suncorp all information and assistance requested by Suncorp to deal with any such complaint.
Where the Fulfilment Supplier fails to commence supplying the Goods or Services within the timeframe required by Suncorp, Suncorp may, without prejudice to Suncorp’s other rights and remedies, at its option either cancel the Order by notifying the Fulfilment Supplier or notify the Fulfilment Supplier of a new time for commencement of the supply of the Goods or Services.
If a Regulator or Suncorp so requests, the Fulfilment Supplier must and must procure that its subcontractors cooperate and allow the Regulator, or Suncorp at the Regulator’s request, access to documentation and information related to the Goods, Services and this Agreement (including on-site visits), comply with any directions given by Suncorp that are necessary or desirable to assist the Suncorp Group in its dealings with a Regulator in connection with this Agreement. Except if prohibited by law, the Fulfilment Supplier must not communicate directly with a Regulator in relation to the Agreement, Goods, Services or Suncorp Group without giving Suncorp an opportunity to comment on the proposed communication. If a Regulator conducts an on-site visit of the Fulfilment Supplier, the Fulfilment Supplier must not disclose or advertise that fact to any person, except as necessary to coordinate with other institutions regulated by that Regulator and that are existing clients of the Fulfilment Supplier.
4. Subcontracting - The Fulfilment Supplier will not be relieved of any of its liabilities or obligations to Suncorp under any Order by the appointment of any subcontractors and the Fulfilment Supplier remains liable for the performance of all of its obligations under all Orders.
5. Supply of Goods - The Fulfilment Supplier;
(a) must pack the Goods to ensure their secure and safe delivery;
(b) deliver the Goods at a time and location nominated by Suncorp or the Insured Party (as applicable);
(c) deliver with the Goods any necessary documentation (such as operating or installation manuals, manufacturer warranties and reference materials);
(d) allow Suncorp to make as many copies of the documentation as it requires; and
(e) agrees that title in the Goods will pass to the Insured Person on delivery. Risk of loss or damage to the Goods passes to the Insured Person upon delivery of the goods.
6. Defective Goods - Where the Goods are Defective, Suncorp may, without prejudice to Suncorp's other rights and remedies, at its option:
(i) reject the Goods; or
(ii) accept the Goods on terms acceptable to Suncorp (including a reasonable reduction to the Fees).
If Suncorp rejects the Goods, the Fulfilment Supplier will promptly collect the Goods from the Suncorp Relationship Partner or the Insured Person (as applicable) and, unless Suncorp agrees to accept replacement Goods (in which case the replacement Goods must be supplied in accordance with this Order), the Fulfilment Supplier will refund all amounts paid by Suncorp in respect of the Goods.
7. Defective Services - The Fulfilment Supplier warrants at all times that the Services are not Defective. Where the Services are Defective, the Suncorp or the Suncorp Relationship Partner may, without prejudice to Suncorp's other rights and remedies, advise the Fulfilment Supplier and the Fulfilment Supplier will arrange for the repair, replacement or resupply (as necessary) of the Services at no cost to the Insured Person or Suncorp.
8. Goods Warranty - The Fulfilment Supplier warrants that:
(i) during the Goods are not Defective;
(ii) the Goods are new and have not been previously used;
(iii) at the time title in the Goods passes to the Insured Person, the goods are free from all liens, charges and encumbrances of any kind;
(iv) Insured Person's use of the Goods will not infringe another person's intellectual property rights; and
(v) the Goods comply with applicable laws.
Without limiting clause 6, where the goods are Defective, Suncorp or the Suncorp Relationship Partner may advise the Fulfilment Supplier and the Fulfilment Supplier will arrange for the repair or replacement (as necessary) of the goods at no cost to Suncorp.
9. Fees and Invoicing
9.1 Fees
(a) Suncorp agrees to pay the Fulfilment Supplier the Fees for the Goods and Services rendered in accordance with this Agreement and each Order. The Fees for the Services may be charged on a fixed fee, time charge or other basis, as specified in an Order.
(b) Where, under an Order, the Fees for the Services are to be charged on a time basis, the Fulfilment Supplier must:
(i) if there is a Time Charging Rate Card attached to this Agreement, perform the Services at the rates set out in that rate card but, otherwise, at the rates stated in the Order; and
(ii) perform the Services in a reasonable number of hours.
(c) When requested to do so, the Fulfilment Supplier will (at no cost to Suncorp) provide to the Suncorp Relationship Partner with:
(i) a fee estimate before commencing work; and
(ii) work in progress fee updates at agreed intervals.
If a fee estimate is likely to be exceeded, the Fulfilment Supplier will (at no cost to Suncorp) provide the Suncorp Relationship Partner with;
(i) )notice as soon as it becomes clear that this is the case; and
(ii) an explanation of why this has occurred) and a revised estimate of fees required to complete the matter.
9.2 Expenses - Unless otherwise agreed in an Oder, Suncorp will only reimburse expenses incurred by the Fulfilment Supplier that are substantiated and approved by Suncorp or the Suncorp Relationship Partner in writing before they are incurred. If approved, the Fulfilment Supplier will either pass through the invoice direct to Suncorp for payment or itemise the expense separately in its invoices to Suncorp.
9.3 Invoices - The Fulfilment Supplier will send invoices to the Suncorp Relationship Partner monthly for work in progress, unless otherwise agreed. Suncorp will pay the Fulfilment Supplier the amount due under an invoice within 30 days after the date of receipt of a correctly rendered invoice and receiving confirmation from the Suncorp Relationship Partner to pay. An invoice is correctly rendered if,
(i) the amount claimed in the invoice is reasonable for the work performed and is due for payment in accordance with this Agreement;
(ii) the invoice is a tax invoice in the proper form; and
(iii) if applicable, references the Fulfilment Supplier registration number and Order number that pertains to the Goods and Services for which the fee is claimed. Suncorp is not liable to pay amounts in respect of any Goods and Services which Suncorp reasonably determines as not being provided in accordance with the terms of this Agreement or an Order. If Suncorp (acting reasonably) queries or disputes a fee or expense included in any invoice, Suncorp is not required to pay that part of the invoice until the query or dispute is resolved. If Suncorp disputes all or part of an invoice after the invoice has been paid, the underpayment or overpayment (as applicable) will be recovered by or from the Fulfilment Supplier.
Invoices shall be submitted via Loupe for transmittal to the following address:
Independent Validation Advisory Australia Pty Ltd
PO Box 170
Spring Hill, QLD 4004
10. Suncorp Group
The Fulfilment Supplier will perform this Order for the benefit of the Suncorp Group and the Suncorp Group is entitled to rights and privileges under this Order as if references to Suncorp include the Suncorp Group. Suncorp may assign the benefit or obligations of this Order to a member of the Suncorp Group without the consent of the Fulfilment Supplier, and in that event Suncorp will notify the Fulfilment Supplier.
11. Changing or Cancelling an Order
Suncorp may change or cancel an Order by notifying the Fulfilment Supplier prior to delivery of the Goods and Services.
If an Order is cancelled by Suncorp prior to the delivery of the Goods and Services, Suncorp will reimburse the Fulfilment Supplier for the direct costs incurred by the Fulfilment Supplier resulting from the cancellation of an Order and which are supported by reasonable evidence from the Fulfilment Supplier substantiating such costs. If an Order is changed by Suncorp prior to the delivery of the Goods and Services, Suncorp will reimburse the Fulfilment Supplier for the direct costs incurred by the Fulfilment Supplier that have resulted in wastage and which are supported by reasonable evidence from the Fulfilment Supplier substantiating any wastage suffered. The Fulfilment Supplier agrees to do everything reasonably possible to promptly mitigate any costs incurred by the Fulfilment Supplier as a result of Suncorp’s change or cancellation to an Order.
12. Security of Suncorp Data - Without limiting any other provisions of this Agreement, the Fulfilment Supplier must comply with Suncorp’s reasonable requirements from time to time in relation to; (a) appropriate Information Security Controls to protect Suncorp Data;(b) mechanisms for detecting, responding to, and the notification of, Data Security Incidents as provided in clause 12.1 below; and (c)assurance, testing, evaluations, reviews and audits of the Information Security Controls and mechanisms referred to in paragraphs (a) and (b), including as required under CPS 234.
12.1 Data Security Incidents -
(a) The Fulfilment Supplier must document, implement and maintain a plan setting out the Fulfilment Suppliers' policies, systems and procedures for responding to any Data Security Incident (the Data Security Response Plan). The Fulfilment Supplier must make the Data Security Response Plan available for inspection by Suncorp if requested by Suncorp.
(b) The Fulfilment Supplier must implement and maintain robust mechanisms in place to detect and respond to any actual or suspected Data Security Incidents.
(c) The Fulfilment Supplier must:
(i) immediately, and in any event within 24 hours, inform Suncorp in writing of
(A) any actual or suspected Data Security Incident or
(B) any data security incident that has been notified to other regulators in Australia or other jurisdictions.
The notification given by the Fulfilment Supplier must, at a minimum:
A. describe the nature of the Data Security Incident and, if applicable, the categories and numbers of persons, and the categories and numbers of Personal Information records, affected or otherwise concerned;
B. include the name and contact details of the data protection officer or other relevant contact from whom more information may be obtained;
C. where available, describe the likely consequences of the Data Security Incident and any measures taken or proposed to be taken to address it;
(ii) regularly update Suncorp on all known details about the Data Security Incident, including details of the Suncorp Data, Personal Information and/or systems of Suncorp and/or the Fulfilment Supplier that have been accessed or compromised, whether the Data Security incident has ceased or is ongoing, the root cause of the Data Security Incident, and the progress of any remedial actions;
(iii) take immediate action to stop the Data Security Incident (including where relevant by preventing access) and minimise and mitigate its effects;
(iv) retain and preserve all data critical to identifying the nature, extent and cause of the Data Security Incident;
(v) follow all reasonable directions from Suncorp regarding the Data Security Incident and cooperate with Suncorp in any investigation or audit in respect of the Data Security Incident.
(d) Suncorp is solely responsible for determining whether a Data Security Incident would be likely to result in serious harm to any of the individuals to whom any Personal Information the subject of the actual or suspected Data Security Incident relates, and the Fulfilment Supplier must not disclose to any third party (including any regulatory authority) the existence of or circumstances surrounding any Data Security Incident without the prior written consent of Suncorp (such consent not to be unreasonably withheld or delayed).
13. Confidentiality
13.1 Receiving Party not to disclose Confidential Information - The receiving party must not, during or after the term of this Agreement, disclose Confidential Information directly or indirectly to any third party except;
(a) with the discloser's prior written consent; or
(b) as required by law or ethical obligations including professional conduct rules; or
(c) in the case of the Fulfilment Supplier, to its Personnel and subcontractors that have a need to know the Confidential Information for the sole purpose of the Fulfilment Supplier performing the Services (Additional Disclosees); or
(d) in the case of Suncorp, to any member of the Suncorp Group, and the Personnel, service providers and agents of Suncorp and any member of the Suncorp Group, that have a need to know the Confidential Information for the purposes of Suncorp’s and the Suncorp Group's business or operations (Additional Disclosees). The receiving party must ensure that all Additional Disclosees keep the Confidential Information confidential on the terms provided in this clause.
13.2 Breach of confidentiality - If the receiving party becomes aware of a suspected or actual breach of this clause by the receiving party, the receiving party must immediately notify the discloser and take reasonable steps required to prevent or stop the suspected or actual breach.
13.3 Use of Confidential Information - The Fulfilment Supplier must only use Suncorp's Confidential Information for the purposes of this Agreement.
13.4 Return of Confidential Information - The Fulfilment Supplier must return to Suncorp or destroy (at Suncorp's direction) all records containing Confidential Information of Suncorp and any member of the Suncorp Group when they are no longer required by the Fulfilment Supplier, or otherwise when directed by Suncorp, except to the extent the Fulfilment Supplier is required to retain such records by law, professional obligations or insurance requirements or where such electronic records are held on a back-up server as part of the Fulfilment Supplier’s business continuity and disaster recovery program
14. Suncorp Relationship Partner - The Suncorp Relationship Partner will act as primary point of contact with Suncorp in relation to this Agreement, and the Fulfilment Supplier warrants that the Suncorp Relationship Partner is authorised to represent the Fulfilment Supplier.
15. Parties relationship - The relationship between Suncorp and the Fulfilment Supplier is that of principal and independent Fulfilment Supplier. Suncorp and the Fulfilment Supplier do not intend to create: (a) a relationship of principal and agent between Suncorp (or any member of the Suncorp Group) and the Fulfilment Supplier or any of the Fulfilment Supplier’s Personnel except and only to the extent expressly specified in this Agreement or as required by law; or (b) an employment relationship between Suncorp (or any member of the Suncorp Group) and the Fulfilment Supplier or any of the Fulfilment Supplier’s Personnel. The Fulfilment Supplier does not have the authority to bind Suncorp by contract or otherwise. The Fulfilment Supplier must not represent to any party that the Fulfilment Supplier is an employee or agent of Suncorp.
16. Fulfilment Supplier Obligations - The Fulfilment Supplier must:
a) comply with Suncorp’s internal policies and procedures as in force from time to time and notified to the Fulfilment Supplier;
b) perform all obligations under this Agreement and at all times supply the Goods and Services:
i. with due care and skill, to a high professional standard and to the best of the Fulfilment Supplier’s ability and expertise;
ii. efficiently, honestly and fairly;
iii. in accordance with the Relevant Law and ASIC Policy; and
iv. in a manner which does not cause Suncorp to breach any condition of its AFSL, the Relevant Law, any other law or ASIC Policy;
c) not provide financial services on behalf of Suncorp outside the scope of the authority granted by Suncorp;
d) ensure that it and its employees, officers and Fulfilment Suppliers undertake all training requirements required by Suncorp from time to time and maintain a record of the training relevant to the supply of the Goods and Services and, if requested by Suncorp, provide details of that training to Suncorp;
e) ensure that it has access to adequate Resources (including financial, technological and human resources services) in order to supply the Goods and Services in compliance with the terms of this Agreement and the Relevant Law;
f) advise Suncorp immediately of any events or changes in the details relating to the Fulfilment Supplier that must be notified to ASIC or APRA;
g) notify Suncorp within 24 hours of any Complaint made by any person whether it be verbal, in writing or via any other form of communication, i.e. social media; and
h) provide Suncorp with all information, cooperation and assistance reasonably requested by Suncorp to deal with any such Complaint and follow Suncorp’s Complaints process including undertaking any required training.
17. Representations and warranties by the Fulfilment Supplier - The Fulfilment Supplier represents and warrants to Suncorp that the Fulfilment Supplier is not, and will at no time be, subject to a banning order made by ASIC, or a disqualification or other order made by a court, under Division 8 of Part 7.6 of the Corporations Act. The Fulfilment Supplier must immediately notify Suncorp if this representation and warranty ceases to be true and correct.
18. Termination by Suncorp - Suncorp may terminate this Agreement by written notice to the Fulfilment Supplier if one of the following occurs:
(a) the Fulfilment Supplier becomes subject to a banning order made by ASIC, or a disqualification order or other order made by a court, under Division 8 of Part 7.6 of the Corporations Act; or
(b) a director or officer of the Fulfilment Supplier, is charged with any criminal offence which, in the reasonable opinion of Suncorp, brings Suncorp into disrepute or gives Suncorp reason to believe that the Fulfilment Supplier, director or officer is not of good fame and character.
The Fulfilment Supplier must promptly notify Suncorp if at any time from the date of this Agreement it becomes aware that an act or event has occurred that would or might reasonably be expected to result in the occurrence of any of the events outlined in clause 18, and must also provide Suncorp with details of that act or event.
19. Cooperation and assistance - Where a party engages with a Regulator, or receives material written correspondence from a Regulator, in relation to this Agreement or the supply of the Goods and Services, that party must promptly and in any case, within 2 Business Days, inform Suncorp and provide reasonable details of the engagement or correspondence (as relevant) to enable the receiving party to understand the nature and significance of any such engagement or material written correspondence.
20. General
(a) The parties may not assign or otherwise transfer all or any rights or liabilities under this Agreement without the prior written consent of the other party (which will not be unreasonably withheld).
(b) The Fulfilment Supplier and its Personnel will cooperate with Suncorp and do things reasonably required by Suncorp to give effect to this Order.
(c) If the Fulfilment Supplier becomes aware of a matter which is likely to affect materially the ability of the Fulfilment Supplier to perform this Order, it will immediately notify Suncorp of it.
(d) This Order constitutes the entire Agreement between Suncorp and the Fulfilment Supplier in relation to its subject matter.
(e) This Order is governed by and construed in accordance with the law of Queensland and the parties submit to the jurisdiction of the Courts of Queensland.
(f) This Order may only be varied by a document signed by or on behalf of each party.
(g) The Fulfilment Supplier must not issue or make statements or comments to the public, the press or other persons or authorise a person to do those things, regarding any Order or matters arising in relation to them (including referring to Suncorp as a reference site for the Fulfilment Supplier) without Suncorp's consent which it will not unreasonably withhold.
(h) The parties agree that they will not bring any court proceedings relating to this Agreement or an Order (except urgent interlocutory proceedings) without first attempting to resolve the dispute by negotiation.
(i) The Fulfilment Supplier must maintain suitable professional indemnity insurance, public liability and workers compensation insurance cover appropriate for the goods and services provided under this Agreement and for 3 years after the provision of goods and services under each Order, and provide copies of certificates of currency of insurance when requested.
(j) Clauses and subclause in this Agreement pertaining to Definitions, Interpretation and Priority of Documents, GST, Privacy, Confidentiality, Insurance, Termination, Suncorp Group, General and any other clauses to the extent that they make express provision of continued operation will survive termination (for whatever reason) or expiry of this Agreement.
(k) This Agreement may be executed in any number of counterparts, each of which when executed shall be deemed to be an original and all of the counterparts together shall constitute one and the same instrument.
21. Definitions
AFSL means Australian financial services licence.
APRA means Australian Prudential Regulation Authority.
ASIC means Australian Securities and Investments Commission.
ASIC policy means any current policy or guidance published by ASIC, whether legally binding or not, including regulatory guides and information sheets.
Business day means a day on which banks are open for business in Queensland excluding a Saturday, Sunday or public holiday.
Complaint means an expression of dissatisfaction or complaint about the Fulfilment Supplier or Suncorp or any other entity in connection with any aspect of this Agreement, including any product, services or employee made by any Insured Person (or any other person).
Confidential Information means all information of, or provided by, a party that is by its nature confidential, is designated by that party as confidential, or that the party receiving knows or ought to know is confidential and includes data, information technology systems, business processes and strategies, but does not include information which is or becomes public knowledge without a breach of confidentiality.
Corporations Act means the Corporations Act 2001 (Cth).
Data Security Incident means any: (a) misuse, interference or loss, or accidental or unauthorised access, modification or disclosure of Suncorp Data, or Personal Information of Suncorp's employees, subcontractors, officers or customers, in the possession or control of the Fulfilment Supplier, the Fulfilment Supplier’s associates or Fulfilment Supplier's subcontractors; or (b) misuse, interference or unauthorised access to any systems of the Fulfilment Supplier.
Defective means that the Goods or Services (as applicable); (i) have an error, defect or malfunction; (ii) are not fit for the purpose made known by Suncorp or are not of merchantable quality; (iii) do not conform with a sample or test good provided by the Fulfilment Supplier; or (iv) otherwise do not comply with the requirements of this Order.
Insured Person means a person notified to the Fulfilment Supplier as a person who the Fulfilment Supplier is going to carry out the Services or provide the Goods in relation to a Suncorp insurance contract.
Personnel of a person means that person's directors, officers, subcontractors and employees.
Quotation means a document from a Fulfilment Supplier which includes information regarding the price or cost for goods or services, which can also be known as a quote, estimate, cost estimate, pricing estimate, offer price, bid price, cost proposal or bid pricing.
Regulator means as the context requires any body having regulatory or supervisory authority over any part of the business or affairs of the Suncorp Group and includes but is not limited to APRA, ASIC, AUSTRAC, Commissioner of Taxation, the Reserve Bank of Australia, ASX, the Privacy Commissioner and the Banking Ombudsman and their successors.
Relevant law means any of the following:
i. the requirements imposed under the Insurance Act 1973 (Cth), Insurance Contracts Act 1984 (Cth), Life Insurance Act 1995 (Cth), Financial Sector (Collection of Data) Act 2001 (Cth), the Income Tax Assessment Act 1936 (Cth), the Income Tax Assessment Act 1997 (Cth), the Taxation Administration Act 1953 (Cth), the GST Act, the Corporations Act, the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), the Privacy Act 1988 (Cth), any regulations made under those Acts and any other law, regulation, guideline, standard, policy statement or other requirement imposed by a Government Agency which must be satisfied by the Licensee in order to qualify for the maximum available income tax concessions or to avoid the imposition of penalties;
ii. any applicable Accounting Standards;
iii. any conditions on the AFSL of the Licensee;
iv. the law (statutory, equity or common law) in force in the jurisdictions in which Authorised Services are to be performed pursuant to this agreement; and
v. the ASX Listing Rules
Resources means any Personnel, sites, facilities, systems, software, source code materials, hardware, telecommunications, equipment, management systems, tools, methodologies, contracts, procedures and other resources necessary to supply the Goods and Services and perform is obligations under this Agreement.
Suncorp Data means all data and information relating to the Suncorp Group and its operations, facilities, customers, clients, personnel, assets and programs in whatever form that information may exist and whether entered into, stored in, generated by or processed as part of a Service and any other data relating to the Services, including Suncorp's Confidential Information.
Suncorp Group means Suncorp and its related bodies corporate.
Suncorp Relationship Partner means Independent Validation Advisory Australia Pty Ltd As Trustee for the Matthew McHutchison Family Trust ABN 54 720 297 703.