IVAA Valuation Terms and Conditions
These are the terms and conditions upon which IVAA offers valuation services to Clients.
1.Agreement. These are the terms and conditions referred to in the IVAA ‘Take in Form’. By signing the IVAA ‘Take in Form’ you acknowledge that you have read and accept these terms and conditions. These terms may change from time to time and we recommend that returning Clients revisit this page for the most current version.
2.Our Services. IVAA provides jewellery valuations in accordance with the parameters defined by the Client. Our services are provided onsite by IVAA employees. IVAA does not sell jewellery or receive commissions from jewellers. We offer an unbiased, conflict free service. Clients will receive a digital copy of the valuation and photographs of the jewellery taken by us. We will provide you with an expected time for completion. The time in which we will provide the valuation varies depending on the item and can take between 7 to 10 days.
3.Your obligations. By submitting the Take in Form you represent that you are the owner of the jewellery, or are acting within the authority of the owner of the jewellery, to grant possession of the item to IVAA. You warrant that you have provided IVAA with information that is true and correct to the best of your ability and not false or misleading in any way. You agree to indemnify IVAA for any costs incurred or losses suffered by IVAA arising from a breach of this term and the warranties contained within.
4.Terms of Engagement. The services provided by IVAA are limited to those identified by the Client in the Take in Form. Additional services requested after lodgement of the take in form will incur additional costs. IVAA will consider the information provided by Clients in the Take in Form as one of several factors relevant to conducting the valuation.
5.Postage and Delivery. IVAA Valuers will travel to collect and deliver items within a certain kilometre for an additional fee. Clients are otherwise responsible for delivering the item to the IVAA Valuer, however we can recommend IVAA preferred Couriers. If Clients choose to post the item to IVAA via Australia Post, you do so at your own risk and it is the responsibility of the Client to ensure the items are adequately packaged to protect them from damage. If Clients wish for IVAA to return the item via Australia Post the Client must provide a self-addressed satchel at the time of delivering the goods to IVAA.
6.Fees and Charges. Our rates are as follows:
· $99.00 per item valued.
· Call out service $297.00 includes 3 items for valuation. This is only available within some metro suburbs.
We also provide services to members of the Jewellery Trade, contact us to discuss our Trade Rates. Complex items are subject to quote.
7.Payment. We will issue Clients with an invoice upfront, which will be payable in 5 days. The items will be returned to the Client once the work has been finalised, but valuations will not be provided until payment is received in full.
8.Cancellations. Given that we have a short turn-around time, Clients should notify us of any change or cancellation as soon as possible. If you cancel our services, we will charge for work already undertaken as at the time we receive notification of your cancellation, plus any postage or delivery as arranged.
9.Confidentiality. We will retain records of the valuations and our working files for a minimum of seven years. All files are retained electronically in a secure environment. Reproductions of valuations can be provided for a fee of $10.00.
10.Intellectual Property. IVAA provides Clients with a final valuation and photographs. IVAA retains all proprietary (including moral) rights over our working files and we will only disclose our working files if we are required by law to do so.
11.Liability and Indemnity.
11.1 IVAA will take steps to obtain sufficient information to provide a valuation of the item. We do not guarantee that our searches are exhaustive, or that information may exist not within our possession, that may affect the item’s value.
11.2 Clients are asked to identify the purpose of the valuation as the information provided by IVAA in the valuation will vary according to the intended purpose. IVAA does not guarantee that the valuation will be accepted by third parties for the purpose described.
11.3 IVAA is not responsible for loss or damage caused to items during freight. Clients send items to IVAA at your own risk.
11.4 In order to provide the most accurate valuation, we may be required to clean the item. If the item is not cleaned the valuation may be affected, based upon the state of the item provided, for example the clarity of the diamond may not be able to be determined. Clients acknowledge that if IVAA is authorised to clean the item, there is a potential for damage or loss to arise, such as gems becoming loose. IVAA will use due care and skill when handling items during a valuation, however to the extent provided by law, we will not be liable for loss or damage arising to the item while in our possession.
11.5 Clients agree to indemnify IVAA for any claim, loss or damage arising from incorrect information provided by the Client to IVAA including but not limited to having authority to give the item to IVAA.
11.6 IVAA requests information about the Item from Clients to assist with conducting our assessment. IVAA however is not bound by this information. A qualified Valuer may identify that the item is different to what a Client believed, for example by the number of carats or quality. IVAA is not liable for any perceived loss in value arising from a valuation provided by us that is contrary to a Client’s understanding of the item.
11.7 Unless excluded by law, any liability of IVAA is limited to the person named in the valuation certification and is limited to the cost of refunding the cost of services and repairing any errors or omissions in the valuation provided.
12.Disclaimer
12.1 The valuation provided has been based upon information compiled and documentation made available to the IVAA Valuer. Values are an expression of the opinion of the Valuer as at the date provided. The valuation of an item is likely to change over time, with variations and changes in market price.
12.2 Gem stones are not removed from their settings, which can prevent accurate assessment of the item. For this reason, all grades and weights expressed in valuations are approximates only, unless stated otherwise. Similarly, measurements and proportions are taken to the best of our ability without removing any aspect of the jewellery. We therefore do not guarantee 100% accuracy.
12.3 Valuations are to be considered as a guide only, and may fluctuate. Valuations are not binding on third parties and are not an indication of what an insurer or consumer would pay to purchase the item. Our Valuations are not to be considered an offer to buy or sell, or an invitation to treat. Different market scenarios impact upon the market price of an item. For more information in this regard, Clients should visit this page of our website.
12.4 Valuations are not to be taken in any way to be financial advice and we always recommend that parties seek independent financial advice for a full consideration of individual circumstances.
12.5 This Valuation should not be considered as an indicative of insurance replacement value. Insurance processes and policies differ and are separate to this valuation.
13. Applicable Law. This Agreement shall be governed by the laws of the Commonwealth of Australia and the State of Queensland. Both parties consent to the jurisdiction of such courts and agree that process may be served in the manner provided herein for giving of notices or otherwise as allowed by Queensland law. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be considered void to the extent necessary to make it enforceable and the remaining provisions of this Agreement shall not be affected.