IVAA strongly advocates the development and advancement of the jewellery and insurance industry.
Although we’re not affiliated with any jeweller or insurance company, we do belong to relevant affiliates and recognised industry bodies.
We aim to provide knowledge to the insurance industry while cultivating an open and fair quoting environment to the entire jewellery industry.
As a company, IVAA is a member of the following industry bodies:
National Council of Jewellery Valuers (NCJV) – Affiliate Member
The NCJV promotes and maintains the highest professional standards for jewellery and fine arts valuation in Australia. Members must undergo training in all the key areas of gemmological study, gemstone grading and the detection of synthetic gemstones. They must also undertake ongoing education to stay up to date with industry changes to maintain their membership as a Registered ValuerTM.
Jewellers Association of Australia (JAA) – Supply Member
The JAA is a national organisation that represents and protects the interests of the jewellery industry and its consumers. It promotes the highest standards and ethics within the Australian jewellery industry.
Our team members have qualifications and memberships with the following:
Gemmological Association of Australia (GAA)
The GAA is Australia’s long-established gemmological educator. Since 1945, the GAA has produced Australia’s gemmologists by educating and updating members of the gem and jewellery industry, and the general public, about all aspects of gemstones and their substitutes.
Australian and New Zealand Institute of Insurance and Finance (ANZIIF)
The ANZIIF is the leading provider of education, training and professional development services to the insurance and financial services industry in Australia, New Zealand and the Asia Pacific region. Our IVAA jewellery loss adjuster holds qualifications from, and is a Senior Associate (CIP) of, this institution.
National Council of Jewellery Valuers (NCJV)
Members of the IVAA team are affiliate members of the NCJV. The NCJV supports and abides by a code of ethics that is founded on the pursuit of:
- professional honesty and integrity
- the continuous improvement of skill and knowledge.
In line with industry expectations and to ensure we meet our insurer clients’ requirements, IVAA abides by the following:
The General Insurance Code of Practice
The Code raises customer service standards in the Australian insurance industry and protects the rights of policyholders. It is the general insurance industry’s promise to be open, fair and honest in its dealings with all customers.
The Insurance Act 1973
The main object of this Act is to protect the interests of policyholders and prospective policyholders under insurance policies in ways that are consistent with the continued development of a viable, competitive and innovative insurance industry. Read more.
Financial Ombudsman Service
This independent, non-profit, national organisation resolves disputes between consumers and financial service providers.
We also work alongside independent valuers to accurately grade and value items post-replacement to maintain service levels.
Symmetry Gemmological & Valuation Services
Symmetry provides independent jewellery valuations and upholds principles similar to IVAA’s.
Symmetry is completely independent, which means they do not trade or have corporate alliances with other companies (i.e. insurance organisations). So when you bring your treasure to Symmetry, you receive an unbiased appraisal based on the highest industry standards and state-of-the-art technology.